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Responding to Negative Online Feedback

Many major websites now provide areas for users to comment on products and services being sold. Added to this, Google allows users to comment on companies through their Places page and import comments from other popular sites, all of which end up sho ...

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Dealing with UTF-8 Character Encoding In PHP and MySQL

The other week, a colleague of mine sent an interesting article about UTF8 encoding through the web stack. The post talks about how you have to force each part of your web application and software into UTF8 as they fight to default to their own defau ...

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